Your chauffeur's name and mobile number are emailed to you one day in advance. Here are your three pickup options at SFO:
Your driver will text you before touchdown. As soon as you land:
Important: Waiting at the SFO curb is not allowed. Good communication with your driver is essential for a smooth curbside pickup.
Can't reach your driver? Call Dispatch at +1-650-876-1777.
Meet & greet inside at the baggage claim carousel for your flight. Your driver will text you before you land and will be waiting carousel-side with a name sign.
Cannot locate your driver? Call Dispatch at +1-650-876-1777.
Meet & greet just outside Customs & Immigration exit. Your driver will text you before you land and will be standing at the Customs exit with a name sign.
Questions or delays? Call/text your driver, or call Dispatch at +1-650-876-1777.
Reminder: Your chauffeur's name and mobile number are emailed to you one day before your trip. Keep that email handy.
Real answers to what passengers ask while finding their driver at SFO.
Your chauffeur meets you at the designated limo pickup zone on the Arrivals/Lower level of each SFO terminal (Terminal 1 / Terminal 2 / Terminal 3 / International Terminal G or A). For curbside pickup we send you the chauffeur name, vehicle make/model, and a text message when they arrive. For meet-and-greet inside baggage claim, our chauffeur holds a placard with your name. We confirm the exact meet-point and chauffeur details via text the day of your arrival.
Our dispatch system tracks every booked flight in real time via FAA data. The moment your flight is delayed, early, diverted, or lands, your chauffeur sees the update and adjusts accordingly. No need to call us when you land — your driver is already positioned to receive you. There is no charge for tracked flight delays — the grace window is built into your reservation.
Zero charge for tracked delays. We track every booked flight via FAA data. If your inbound flight is delayed 30 minutes or 3 hours, your chauffeur is automatically re-routed and waits. No need to call. Even if your flight diverts to OAK or SJC, we can re-route the chauffeur to your actual arrival airport — just let our dispatch know via text. We have been doing real-time flight tracking since long before rideshare apps existed.
The SFO limo pickup zones are on the Arrivals/Lower level (Level 1) of each terminal, marked with "Reserved Limo" signage. After collecting your bags at baggage claim, exit the terminal and look for the designated limo curb. Our chauffeur texts you the exact pickup column or terminal door number based on your specific terminal — these are signed but the assignments rotate, so we verify before each pickup.
We track international arrivals via the FAA data + the SFO international terminal customs queue estimates. Your chauffeur knows when your flight landed and accounts for typical customs/immigration processing (45-90 minutes for international arrivals). No extra wait charge if customs takes longer than expected. We accommodate the natural variance in international arrival timing.
Yes. Meet-and-greet service brings the chauffeur into baggage claim with a name placard — perfect for VIP arrivals, international visitors, children flying as unaccompanied minors, or guests unfamiliar with SFO layout. We coordinate this in advance during booking. There may be a small meet-and-greet fee depending on terminal access and parking requirements.
Call our 24/7 dispatch immediately at +1-650-876-1777. We will text you the chauffeur's direct contact information and current location. Your chauffeur also has your phone number and is monitoring for your messages. We have never had a guest stranded at SFO in 40 years of dispatch — the combination of real-time flight tracking, chauffeur-position monitoring, and 24/7 dispatch support means there's always a backup plan.
For early-morning SFO departures (4-7 AM check-in window), we typically recommend a 4:00-4:30 AM pickup from downtown SF to clear curbside drop-off, TSA Pre-Check, and gate walk comfortably for a 6 AM international flight. Our chauffeurs know the early-morning SFO curbside flow and the international vs domestic departures door designations. We have been doing 24/7 dispatch since 1986 — there are no "too early" pickups.
In 2026 the FAA restricted SFO's longtime simultaneous side-by-side landings on its closely spaced parallel runways (28L/28R, just 750 feet apart) to staggered approaches, following the January 2025 midair collision near Washington's Reagan National Airport. Peak arrival capacity fell from about 54 to 36 landings per hour, so SFO now sees more holding and delays — especially in fog or at busy times. With us it changes nothing on your end: we track your flight live and time your chauffeur to your actual landing, not the schedule, at no extra charge.