Frequently Asked Questions

Everything you need to know about Bay Area airport car service — booking, flat rates, flight tracking, vehicles, and more. Family-owned since 1986.

Quick answers to the questions our SFO, OAK, and SJC travelers ask most. Don't see yours? Call or text (650) 876-1777 — our dispatch is staffed 24/7.

Booking & rates

How do I book an airport car?

Book online through our reservation page, or call or text (650) 876-1777 any time — dispatch is 24/7. Book at least 4 hours ahead to guarantee a vehicle; same-day is subject to availability. For weddings and large events, reserve 3–6 months ahead.

How much does airport car service cost?

We publish flat rates online for SFO, OAK, and SJC so you see the price before you book — no quote forms, no surge. The exact rate depends on route and vehicle. See how our flat rates compare to Uber & Lyft →

Is there surge pricing?

No. The flat rate never changes with demand — the same price at 4 a.m., in a rainstorm, or on a holiday. The price you see is the price you pay.

What's included in the price?

The chauffeur, vehicle, fuel, taxes, and standard wait time. Gratuity is optional and there are no surprise fees.

How do I pay, and can I cancel or change?

We accept major credit cards; corporate direct-bill accounts are available. To change or cancel, call 24/7 dispatch at (650) 876-1777 — see our policy for the cancellation window. A cancelled-and-rebooked flight reschedules with no change fee.

Airports & flight tracking

Which airports do you serve?

All three Bay Area airports — SFO, OAK, and SJC — plus cross-airport transfers and a worldwide affiliate network.

Do you track my flight? What if it's delayed?

Yes — we monitor every booked flight in real time using FAA data and adjust your pickup automatically for early arrivals, delays, or reroutes, at no extra charge. Your chauffeur is timed to your actual landing, not the schedule, so you never re-book or pay surge for a delay.

How much free wait time do I get, and where do I meet my driver?

30 minutes of free wait time from the moment your plane reaches the gate (extra grace for international customs). Your chauffeur meets you curbside at the terminal by default, or with an in-terminal meet-and-greet at baggage claim on request. See our SFO arrival instructions.

Which Bay Area airport should I use?

It depends on where you're going and flying. Our drive-time guide compares SFO, OAK, and SJC by drive time, flight selection, and traffic.

Vehicles & luggage

What vehicles do you have?

Black SUVs (Cadillac Escalade, Chevrolet Suburban, Lincoln Navigator), executive sedans, Mercedes Sprinter vans, stretch limousines, and minibuses and motor coaches for larger groups.

How much luggage fits?

As a guide: sedans hold up to 3 passengers with 2–3 large bags; Black SUVs seat up to 6 with room for 5–6 large bags; and Sprinter vans seat up to 14 with space for luggage, golf clubs, or ski gear. Tell us your passenger and bag count and we'll send the right vehicle.

Do you provide child seats? Are pets allowed?

Child and car seats are available on request at no extra charge — just give us the children's ages when booking. Pets are welcome with advance notice, and service animals are always welcome.

Trips & service area

Do you do wine tours and long-distance trips?

Yes — chauffeured Napa and Sonoma wine-country tours, plus long-distance service to Lake Tahoe, Monterey, Carmel, Big Sur, and Yosemite.

Do you offer corporate, wedding, and hourly service?

Yes — corporate accounts with direct billing, wedding and special-event transportation, and hourly charter for multi-stop trips and nights on the town.

Company & trust

How long have you been in business?

Since 1986 — 40+ years, family-owned and operated from South San Francisco, about 4 miles from SFO. Read our story →

Are you licensed and insured?

Yes — CPUC TCP #9225 (a 3-digit California permit from 1986, among the oldest continuously operating limo companies in the state), $5 million in insurance, and W-2 employee chauffeurs (not gig contractors) who pass multi-source background checks and ongoing DOT drug testing. See the Airport Commuter Standard →

How are you different from Uber or Lyft?

Published flat rates with no surge, real-time flight tracking, and a vetted professional chauffeur in an immaculate Black SUV every trip — not a different driver and dynamic price each time. Read the full comparison →

Still have a question?

Our dispatch is here 24/7 — flat rates, flight-tracked, family-owned since 1986.

  Call (650) 876-1777 Book Your Ride
SF Airport Car ServiceSFOOAKSJCRatesAll 200+ Locations+1-650-876-1777
For fastest response text us — include dates, times, passengers, bags, pickup/drop-off. Let us know how you found us and what you searched
Call (650) 876-1777 Text (650) 228-3590