Your chauffeur's name and mobile number are emailed to you one day in advance. Here are your three pickup options at OAK:
Your driver will text you before touchdown. As soon as you land:
Important: Your driver cannot wait at the OAK curb. Text your driver only when you're at the curb with your bags — we roll up within 2–3 minutes from the cell phone lot.
Can't reach your driver? Call Dispatch at +1-650-876-1777.
Meet & greet inside at the baggage claim carousel for your flight. Your driver will text you before you land and will be waiting carousel-side with a name sign.
Cannot locate your driver? Call Dispatch at +1-650-876-1777.
Meet & greet just outside Customs & Immigration exit. Your driver will text you before you land and will be standing at the Customs exit with a name sign.
Questions or delays? Call/text your driver, or call Dispatch at +1-650-876-1777.
Reminder: Your chauffeur's name and mobile number are emailed to you one day before your trip. Keep that email handy.
Real answers to what passengers ask while finding their driver at OAK.
Your chauffeur meets you at the designated limo pickup zone on the lower-level Arrivals curb at OAK Terminal 1 or Terminal 2. We text you the exact pickup column or door number based on your terminal and gate assignment. For meet-and-greet inside baggage claim, our chauffeur holds a placard with your name at the baggage claim exit.
Our dispatch system tracks every booked flight in real time via FAA data. The moment your OAK flight is delayed, early, diverted, or lands, your chauffeur sees the update and adjusts accordingly. Southwest and Alaska are the dominant OAK carriers — we have decades of experience with these airlines' on-time patterns. No need to call us when you land.
Zero charge for tracked delays. We track every booked flight. If your inbound flight is delayed 30 minutes or 3 hours, your chauffeur is automatically re-routed and waits. No need to call. Even if your flight diverts to SFO or SJC, we can re-route the chauffeur to your actual arrival airport.
The OAK limo pickup zones are at the lower-level Arrivals curb of Terminal 1 (United, Alaska, Spirit, others) and Terminal 2 (Southwest, JSX, others). After baggage claim, exit the terminal and look for the designated limo curb signage. Our chauffeur texts you the exact pickup column based on your specific terminal/gate.
OAK Terminal 2 serves Southwest, JSX, and others. Your chauffeur meets you at the designated limo pickup zone on the lower-level Arrivals curb at Terminal 2. After baggage claim, exit the terminal and look for the designated limo curb signage — we text you the exact Terminal 2 pickup column or door number based on your gate before you land. Prefer to be met inside? Our chauffeur can hold a name placard at Terminal 2 baggage claim.
Depends on your destination. OAK is the closest Bay Area airport to East Bay, Berkeley, Sacramento (via Carquinez Bridge), Lake Tahoe, Napa Valley, Yountville, Healdsburg, and Calistoga (via the East Bay route that skips the Golden Gate Bridge). SFO is closer to the SF Peninsula, downtown SF, and Pebble Beach. SJC is closest to Silicon Valley and Carmel Valley. We service all three airports with identical chauffeur standards.
Yes. Meet-and-greet service brings the chauffeur into baggage claim with a name placard — perfect for VIP arrivals, international visitors (less common at OAK but happening on Hawaiian/Volaris), children flying as unaccompanied minors, or guests unfamiliar with OAK layout. We coordinate this in advance.
Call our 24/7 dispatch immediately at +1-650-876-1777. We will text you the chauffeur's direct contact information and current location. Your chauffeur also has your phone number and is monitoring for your messages. We have never had a guest stranded at OAK in 40 years of dispatch.